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21. May 2007.
Survey results on the library services' quality In spring 2007, the members/users were anonymously questioned about the quality of library services. The questions were available in Croatian and Italian.
The survey included a sample of more than 10% of the current members, i.e. more than 100 users. As only adult members were questioned, the number was even more important reaching almost 20% of all the adult users.
The sample ranged from mature adolescents to people belonging to the third age.
In autumn 2007, there will be conducted a similar survey including children and young people, the library members.
The majority of the complaints and suggestions referred to the restricted and inappropriate space, either for individual searching/reading activities or breaks.
THE QUESTIONS AND RESULTS:
- Educational structure of the sample:
primary education 3%
secondary education 42%
higher education 24%
high education 25%
academic titles (M.A., M. Sc., Ph.D.) 6%
- How often do you go to the library?
more times a week 13%
once a week 25%
once a month 23%
twice a month 35%
every few months 4%
- Which materials do you mostly use? (more than one answer)
textbooks 9,13%
professional editions 18,79%
scientific papers 8,12%
older editions 5,58%
dictionaries, lexicons, encyclopaedia 8,12%
bibliographies 3,55%
journals and newspapers 2,54%
fiction 37,56%
IT literature/Internet 2,55%
others 4,06%
- Do you use the reading room?
yes 16%
no 56%
sometimes 28%
- Are you satisfied with the library catalogues?
44% of them sometimes or regularly use the alphabetic, professional UDK and topic catalogues, being satisfied with them
- Are you satisfied with the available materials?
very satisfied 35%
satisfied 60%
dissatisfied 5%
- Are you satisfied with the staff?
very satisfied 91%
satisfied 9%
dissatisfied 0%
extremely dissatisfied 0%
- Are you satisfied with the pace at which materials are available/given to you?
very satisfied 78%
satisfied 22%
dissatisfied 0%
extremely dissatisfied 0%
- Are you satisfied with the working hours?
yes 92%
no 8%
- What do you mostly miss in this library? (more than one answer)
longer working hours 7,32%
more opportunities for team work 4,06%
lack of adequate space for individual activities 20,33%
lack of break-area 5,70%
more presentations of new literature 30,90%
information of higher quality and up-to-dated 3,25%
influence of users on purchase policy 10,57%
free access to materials 1,63%
opportunity to take editions away 9,76%
not specified/no answer 6,48%
Rovinj, 15th May 2007
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